Need help with a charge or subscription?
Choose the payment method you used, or contact us directly. We can identify any OmniPass charge, cancel a subscription and process refunds where they apply.
Apple & Google payments
If your subscription was purchased through the App Store or Google Play, it is managed in your store account. We can still help you identify the charge and request a refund.
Card payments and subscriptions
Charges appear on your statement with the product name. Depending on the product and market, billing runs on our own acquiring platform or through Stripe where the category allows. We can confirm the plan, renewal date, cancel it or arrange a refund.
Something else
Unrecognised charge, a refund or a data request — our billing team will pick it up. Questions about how a product works are handled by the product partner who runs it.
Manage a specific service
Select the service you need help with to manage your account or unsubscribe.
Still stuck? Contact us and we will come back to you.